Privacy Policy and Terms of Use

1. Introduction

Your privacy is important to us, and we are committed to safeguarding your personal information. This Privacy Policy & Terms of Use outlines how we collect, use, share, and protect your information, including when you communicate with us via SMS, visit our website, or use our services.

By using our services or providing your information, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our services.

2. Collection & Use of Personal Information

We collect and process your information for business purposes, including:

Providing home care services and coordinating care.
Responding to your inquiries, appointment requests, or service needs.
Sending appointment reminders and customer service-related communications via SMS, phone, or email.
Improving our website and user experience through analytics tracking.

We collect information when you:

Contact us through our website, phone, or SMS.
Schedule a consultation or request services.
Opt into SMS communications.
Use our website, which may track general visit details such as IP addresses, device type, and referral sources.

We do not sell, trade, or rent your personal information for marketing purposes.

3. SMS Communications & Consent

By providing your phone number to Solutions Home Health Care, you agree to receive SMS messages related to:

Appointment confirmations and reminders.
Service updates and follow-ups.
Urgent notifications regarding scheduled care.

Your Consent & Rights:

You must provide explicit consent before receiving SMS messages.
You may opt out at any time by replying STOP to any message.
Message frequency varies based on service needs.
Message and data rates may apply, depending on your carrier.
For assistance, reply HELP or use this website to contact us.

We adhere to applicable regulations, including the Telephone Consumer Protection Act (TCPA), ensuring that you will only receive SMS messages for which you have given consent.

4. Data Sharing & Security

We implement reasonable security measures to protect your data. Your information may be shared under the following limited circumstances:

With authorized care providers, staff, or relevant professionals for the purpose of coordinating your care.
When required by law, such as for legal compliance, fraud prevention, or public safety.

We do not sell or share your information with third parties for marketing purposes.

We retain your data only as long as necessary to fulfill our service obligations and comply with applicable laws.

5. Website Tracking & Analytics

We use StatCounter and similar tools to collect anonymous website analytics, including:

Browser type, referral pages, and time spent on our website.
IP addresses for general location tracking (not personally identifiable).

This information is used only for website improvements and user experience optimization. By using our website, you consent to this standard analytics tracking.

6. Your Rights & Choices

Access & Correction: You may request access to or corrections of your personal data.
Opt-Out: You may opt out of SMS communications at any time by replying STOP to our messages.
Service Communications: Opting out of SMS does not affect your ability to receive essential service-related phone calls or emails.
Privacy Inquiries: For questions about how your information is used, contact us.

7. Limitation of Liability

Solutions Home Health Care is committed to protecting your privacy and security; however, we cannot guarantee complete security of data transmitted through third parties, including but not limited to elctronic communications. By using our services, you acknowledge and accept this risk.

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from:

Unauthorized access or data breaches.
Service interruptions due to external factors.
Third-party service providers, including analytics tools.

8. Updates to This Policy

We reserve the right to modify this policy at any time. Changes will be posted on this page. Continued use of our services constitutes acceptance of these terms.